Pinnacle Performance

Frequently asked questions

Everything you need to know about training with us.

01

Getting started

Can I try before I join?

Yes, and we'd always rather you did. You can have a free week's trial of the gym, or two free taster personal training sessions, so you get a proper feel for the place and the coaching before you commit to anything. Get in touch and we'll get you booked in.

Where are you?

We're at Hamble Point Marina in Hamble, just outside Southampton, and we work with people from Hamble, Bursledon, Netley, Sholing and right across Southampton.

What are your opening hours?

Monday to Thursday 6am to 9pm, Friday 6am to 8pm, and Saturday and Sunday 8am to 12pm.

Is there parking?

Yes, there's plenty of free parking at Hamble Point Marina.

I'm unfit or nervous about starting, is that OK?

Absolutely. You're in really good hands with coaches who have years of experience and understand exactly what it's like to start from the beginning, and the support is there for you every step of the way.

What happens in my first session?

We love to have a play around the gym with you, see what you can do and what we need to develop, so we can build a programme that really fits you from your starting point.

02

Gym membership

How much is gym membership?

Off peak membership starts from £39 a month, but honestly we'd much rather you came in, had a look round and tried a week for free first, because a price on its own doesn't tell you what it's actually like to train here.

How young can someone start training at the gym?

For supervised training it's usually from around 14, depending on the young athlete's experience and maturity. Unsupervised training is generally from 18, and any exceptions are only agreed in advance with a coach and a parent or guardian.

Do I need gym membership as well as personal training?

If you're doing personal training with us, gym membership is just £15 a month on top.

Can I pause my gym membership?

Yes, for longer breaks. If you're going away for a few months we can pause it, although for a short two or three week holiday we don't usually. Just have a chat with us.

03

Personal training

How much does personal training cost?

Our sessions generally range from £18 to £35, and you can buy them in blocks or set up a monthly plan, whichever suits you. Plenty of places charge £50 or more a session, but we'd always rather you tried your two free taster sessions first so you know it's right for you.

What is semi private personal training?

It's how most of our personal training works. You get the same level of professional coaching you'd expect from one to one, from highly experienced coaches, but because you're training alongside a small number of others it costs a lot less.

How many people are in a semi private session?

Usually between two and four, depending on the coach.

Do you offer one to one sessions?

Yes, usually with one of our strength and conditioning therapists, for anyone who needs a more tailored or rehab focused approach.

What qualifications do your coaches have?

Our coaches' qualifications come from college, university and advanced courses, backed up by years of real coaching experience. You can meet the team on our team page.

Do you have female coaches?

Yes, we have a female coach on the team, and we're looking to grow that.

04

Group training

How many group sessions are there each week?

We run two strength sessions and three conditioning sessions a week. Most people do the two strength sessions and pick the conditioning session that suits them, or if they're brave enough, they do all three.

05

Online coaching

How does online coaching work?

Your programme lives in the Pinnacle Performance app, which shows you exactly what to do with videos and clear descriptions for every exercise, plus a history of everything you've done before. We make it as simple as possible to understand, and there's always a coach behind it when you need one.

Is online coaching right for a complete beginner?

Absolutely, it's perfect for beginners. We've spent years as personal trainers and online coaches, and we've built the app to help brand new people understand exactly what they need to do, not just by showing them with videos but by explaining it too, with Pinnacle Pete and your coach there whenever you need them.

Is online coaching suitable if I'm over 40 or getting back into training?

Absolutely. We coach people from 18 upwards, and your programme starts from wherever you are right now.

How much time a week do I need?

Two sessions a week is a really doable place to start, and some people start with just one. The most important thing is that you can stay consistent and you're happy with what you're doing.

How is this different from a cheap app or a PDF plan?

A PDF is just a PDF. What we've built is a complete training system that helps you learn, develop and progress, with specialised feedback from your coach along the way.

How do I get started with online coaching?

You'll fill in a detailed questionnaire so we understand your background and goals, and from there you're in constant conversation with your coach, so your programme always fits.

How long before I see results?

You'll feel the difference early, because you've got a clear plan and momentum from day one. The bigger changes build a bit like reading a book, a sentence at a time, then a paragraph, then a chapter, and they come quickly as long as you stay consistent.

How much is online coaching?

Online coaching is £79 a month, and right now founding members can join for £59 a month.

Can I speak to my coach?

Any time, as long as they're not having a nice snooze or training themselves. Pinnacle Pete, our in app helper, understands your training and can answer most questions straight away, and if you still need a hand you can message your coach directly in the app.

How do you keep track of how I'm getting on?

After each session you can complete a performance check in, which gives you feedback straight away. Your coaches see it too, and the system flags anything they need to reach out to you about. You can also log your habits, so we get the full picture, not just what happens in the gym.

How do you check my technique if you can't see me?

Just film your lift and send the video to your coach through the app, and we'll give you feedback. Pinnacle Pete is there any time for quick questions too.

Do I need a gym?

No. If you train in a gym, send us photos of the equipment and we'll build your programme around exactly what you've got. If you're at home, we have equipment free home programmes too.

Is there a contract?

No, it's rolling month to month and you can cancel any time. We don't want to keep people that are not happy with their training.

Can I pause my online coaching?

Yes, you can pause if you're away or unwell, although most people don't, because they still want the advice to help them get back to doing what they love.

Can I do online coaching with an injury?

Yes, depending on how bad it is. If you pick up a lower body injury, for example, we'll revise your programme to work around it, or avoid anything that might make it worse.

Is nutrition included?

It's not included, but we work with an in house nutritionist who can help, and all our coaches have really good knowledge and can give you advice along the way.

Do you coach athletes for specific sports?

Yes. We've worked with professional, Olympic and recreational athletes across sailing, golf, football, equestrian and more, and online coaching lets them follow structured, sport specific programmes and stay in touch with their coach when they're away from the gym.

Can I mix online coaching with training at the gym?

Yes, absolutely. Plenty of our members train with us in person and then follow their programme in their own gym, at home or even in the living room.

Can online coaching help with running or HYROX?

Yes. We coach people who compete in both, from recreational level right up to a high level.

06

The app

Can gym and personal training members use the app?

Yes, every Pinnacle member uses it. Personal training clients use it to book sessions, complete performance check ins, ask training questions and talk to their coaches, and our online coaching clients, well, they use it all the time.

Does the app connect to Strava or my watch?

The Pinnacle Performance app connects to Strava, so your activity shows up in the app and counts towards your momentum and activity scores. Running coaching uses its own app, which pushes every session straight to your device.

07

Training at Pinnacle

What is strength and conditioning, and is it just for athletes?

It's for anyone. Over the years training has been called lots of different things, strength and conditioning, functional training, HYROX training, but essentially training is training. You're here to train, whatever that means to you.

What is the body transformation programme?

It's an intense programme designed to get you where you need to be as quickly as possible, usually over 6 to 12 weeks depending on your progress and ability. It costs a little more than our standard training, and once you've built that momentum you move onto our semi private personal training.

How does running coaching work?

We run an in person session every Monday at 7pm, and your plan lives in the app with every session pushed straight to your device, whether you're training for your first 5K or a marathon.

Do you do HYROX training?

Yes. We're building dedicated HYROX classes, and we don't just train the race itself, we cross train across different disciplines to make you better at it.

08

NetWorkOut

What is NetWorkOut?

A monthly coached training session with networking built in, on the second Friday of every month in Hamble, for business owners and professionals across Southampton and Hampshire.

Do I need to be fit to come to NetWorkOut?

Not at all. We're there to train, but we're also there to network, be all in it together and support each other, and our coaches tailor the session to fit any ability.

Does NetWorkOut cost anything?

It's free for now while we build it up. There might be a small cost in the future, but nothing crazy.

09

Corporate wellness

What does corporate wellness involve?

We work with businesses of up to 400 employees, looking after your team's physical wellbeing, activity and much more. You can see the full programme and our presentation on our corporate wellness page.

10

Injuries and sports therapy

If I'm injured, should I still train?

Usually yes, but what you do in the session will change. We'll adapt your training around the injury and, where it helps, work alongside our on site sports therapist so you keep moving forward instead of stopping altogether.

Do you have a sports therapist on site?

Yes. Most injury and rehab work is overseen or supported by our sports therapist, so treatment and training are linked together rather than kept separate.

Still got a question?

We'd love to hear from you.

Get in touch